Privacy Policy

Last updated on June 8, 2025

Thank you for using Lexireach (the “Service”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered market research analysis platform.

1. Information We Collect

a. Survey Data

We collect market research survey files provided by users, which may include:

  • Participant responses to survey questions
  • Demographic information (e.g., age, gender, location)
  • Metadata (e.g., timestamp, respondent ID)

b. User-Provided Information

When you interact with our platform, we may collect:

  • Contact details (e.g., name, email, organization)
  • Uploaded documents and files
  • API keys or credentials necessary to process the data (if applicable)

c. Technical Data

We may automatically collect technical data including:

  • IP address
  • Browser type
  • Usage logs
  • Device and system information

2. How We Use Your Information

We use the information for the following purposes:

  • To analyze market research data and generate insights
  • To provide summaries, charts, and thematic analysis
  • To improve our models and analysis capabilities
  • To communicate with users about their analysis or system issues
  • To ensure the safety, security, and integrity of our platform

3. Use of AI and LLM APIs

Our platform uses large language models (LLMs), such as OpenAI’s GPT API, to analyze text-based responses. Your data may be transmitted to third-party services strictly for the purpose of generating analysis and insights. These services do not retain your data after the completion of the request.

4. Data Retention

We retain data only as long as necessary for the purposes stated in this policy. Users may request deletion of their uploaded data and analysis results at any time.

5. Data Sharing

We do not sell or rent your personal or survey data. We may share data:

  • With third-party AI APIs for processing (e.g., OpenAI, LangChain)
  • With service providers under strict confidentiality agreements
  • As required by law, subpoena, or legal process

6. Data Security

We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, or disclosure. However, no system is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to the personal data we hold about you
  • Request correction or deletion
  • Object to or restrict certain processing
  • Data portability

To exercise your rights, contact us at http://www.lexireach.com/contact.

8. International Data Transfers

Our servers and processing providers may be located in different countries. By using the Service, you consent to the transfer of your data to locations outside your country, which may have different data protection laws.

9. Children’s Privacy

Our platform is not intended for use by individuals under the age of 13 (or the applicable age of digital consent in your region). We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: https://www.lexireach.com/contact